Relationship Management

Creating win/win solutions to small business problems

May 25, 2010

“I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” – Robert McCloskey When you are an entrepreneur, you need to deal effectively with conflicts. Small business people need the excellent communication skills that will help to defuse [...]

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Make handling customer complaints a breeze

May 18, 2010

“It seems rather incongruous that in a society of super sophisticated communication, we often suffer from a shortage of listeners.” – William Butler Yeats. If you want to improve the customer service you offer to customers, especially any customers who are complaining, you need to learn to listen. Entrepreneurs often have brilliant ideas, but do [...]

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How trusted do you think you are as a small business owner?

March 9, 2010

Are you a small business owner who cares for your professional relationships? How trusted are you in all your business dealings with your associates or potential customers? Would you like to find out more about your trustworthiness as a small business owner? To answer all the above questions, here is a link to a quick [...]

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