Relationship Management

How to create great conversations with your customers

April 5, 2011

Many entrepreneurs or small business people know the value of providing excellent customer service. Most of us learn over time how to deal with issues or conflicts when they arise. However, if you really want to succeed as an entrepreneur, you need to know the art of communicating effectively with your customers and not only [...]

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Five tips in managing employee performance

December 21, 2010

Your employees’ actions directly affect the profit of your small business. If your employees are working productively and proactively working for the profit of your business, you will succeed. If your employees are wasting time or are treating your valuable customers with indifference, your bottom line will suffer. As the business owner, you need to [...]

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How to Give Feedback that Makes Your Staff Hate You

September 21, 2010

Most small business owners don’t want to demoralize staff members and make employees hate working for them, as this always destroys productivity. However, the way some people give feedback to employees would certainly give the impression that the sole aim of the feedback is to demoralize the employees. Here are some of the ways you [...]

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