April 5, 2011
Many entrepreneurs or small business people know the value of providing excellent customer service. Most of us learn over time how to deal with issues or conflicts when they arise. However, if you really want to succeed as an entrepreneur, you need to know the art of communicating effectively with your customers and not only [...]
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December 21, 2010
Your employees’ actions directly affect the profit of your small business. If your employees are working productively and proactively working for the profit of your business, you will succeed. If your employees are wasting time or are treating your valuable customers with indifference, your bottom line will suffer. As the business owner, you need to [...]
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