empowerment

Is your small business still on track?

April 12, 2011

You may or may not have it in writing however most of us of have a plan of the direction we want to take our business. We’ve worked out our goals, looked at our marketing strategy, considered our competition, and worked out ways of reducing our business risks. We may hae even put down some [...]

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What do you do to create a great customer experience?

March 15, 2011

I recently had to have a tyre replaced on my car. I mean, who knew that if you accidentally hit a kerb when going around a corner it could really do some damage? Apparently it’s quite common, but that’s another story. What this meant though was I had to get a new tyre as the [...]

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How business plans enhance small business decision making

March 1, 2011

“Planning is bringing the future into the present so you can do something about it now” Alan Lakein One of the key things when developing your small business plan is to pay attention to both general goals and specific tasks. Why? Because it forces you to think through your business from beginning to end.   [...]

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