customer service

What value do you offer your clients?

November 9, 2010

Any small business owner involved in a consulting business or a business that sells products or services to another business should be able to compile a Client Value Proposition. This simple statement explains to a prospective client what value you can offer to their business. However, many small business owners often misunderstand the purpose of [...]

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How to Have a Great Conversation

June 1, 2010

“Good communication is as stimulating as black coffee, and just as hard to sleep after.” – Anne Morrow Lindbergh Do you have great conversations that stimulate your mind and make you feel wonderful? Every small business owner needs great conversations that build creativity, allow you to discover options for the future, and build rapport and [...]

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Make handling customer complaints a breeze

May 18, 2010

“It seems rather incongruous that in a society of super sophisticated communication, we often suffer from a shortage of listeners.” – William Butler Yeats. If you want to improve the customer service you offer to customers, especially any customers who are complaining, you need to learn to listen. Entrepreneurs often have brilliant ideas, but do [...]

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