customer service

How to create great conversations with your customers

April 5, 2011

Many entrepreneurs or small business people know the value of providing excellent customer service. Most of us learn over time how to deal with issues or conflicts when they arise. However, if you really want to succeed as an entrepreneur, you need to know the art of communicating effectively with your customers and not only [...]

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What do you do to create a great customer experience?

March 15, 2011

I recently had to have a tyre replaced on my car. I mean, who knew that if you accidentally hit a kerb when going around a corner it could really do some damage? Apparently it’s quite common, but that’s another story. What this meant though was I had to get a new tyre as the [...]

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Improve employee productivity with clear and concise procedures

December 14, 2010

Clear and concise procedures can help your employees work productively and can ensure that all employees attain the same standard of service to your customers. Writing clear procedures can ensure that your business retains knowledge, even if a key employee leaves the business. Standardizing procedures and tasks increases efficiency, assists in training, and provides the [...]

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