communication

Improve employee productivity with clear and concise procedures

December 14, 2010

Clear and concise procedures can help your employees work productively and can ensure that all employees attain the same standard of service to your customers. Writing clear procedures can ensure that your business retains knowledge, even if a key employee leaves the business. Standardizing procedures and tasks increases efficiency, assists in training, and provides the [...]

Read the full article →

What value do you offer your clients?

November 9, 2010

Any small business owner involved in a consulting business or a business that sells products or services to another business should be able to compile a Client Value Proposition. This simple statement explains to a prospective client what value you can offer to their business. However, many small business owners often misunderstand the purpose of [...]

Read the full article →

How to Give Feedback that Makes Your Staff Hate You

September 21, 2010

Most small business owners don’t want to demoralize staff members and make employees hate working for them, as this always destroys productivity. However, the way some people give feedback to employees would certainly give the impression that the sole aim of the feedback is to demoralize the employees. Here are some of the ways you [...]

Read the full article →