communication

How to create great conversations with your customers

April 5, 2011

Many entrepreneurs or small business people know the value of providing excellent customer service. Most of us learn over time how to deal with issues or conflicts when they arise. However, if you really want to succeed as an entrepreneur, you need to know the art of communicating effectively with your customers and not only [...]

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What do you do to create a great customer experience?

March 15, 2011

I recently had to have a tyre replaced on my car. I mean, who knew that if you accidentally hit a kerb when going around a corner it could really do some damage? Apparently it’s quite common, but that’s another story. What this meant though was I had to get a new tyre as the [...]

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Five tips in managing employee performance

December 21, 2010

Your employees’ actions directly affect the profit of your small business. If your employees are working productively and proactively working for the profit of your business, you will succeed. If your employees are wasting time or are treating your valuable customers with indifference, your bottom line will suffer. As the business owner, you need to [...]

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